Terms & Conditions

Effective from [STORE LAUNCH DATE].

§ 1. General provisions

1. The online store available at https://revs.zone (the “Store”) is run by Beata Padzik, conducting business under the name B&P Beata Padzik, ul. Kolejowa 6, 05-119 Michałów-Reginów, Poland, NIP (tax ID) 5361001331, REGON 543520012, registered in the Polish Central Register and Information on Economic Activity (CEIDG) (the “Seller”).
2. Contact with the Seller: email hello@revs.zone, postal address: ul. Kolejowa 6, 05-119 Michałów-Reginów, Poland.
3. These Terms set out the rules for using the Store, placing orders, delivery, payment, withdrawal from the contract and complaints. The Terms are available free of charge on the Store website in a form that allows them to be downloaded, saved and printed.
4. Terms used in these Terms & Conditions:
   • Customer – a natural person, legal person or organisational unit with legal capacity that places an order in the Store;
   • Consumer – a natural person entering into a legal transaction with the Seller that is not directly related to their business or professional activity;
   • Sole trader with consumer rights – a natural person entering into a contract directly related to their business activity, where the contract shows that it is not of a professional nature for them (in particular in light of the business activity entered in CEIDG);
   • Product – a movable item offered in the Store, in particular a food supplement;
   • Contract – a contract for the sale of a Product concluded at a distance via the Store.

§ 2. Technical requirements

1. To use the Store you need a device with internet access, an up-to-date web browser with JavaScript and cookies enabled, and an active email address.
2. Customers may not provide unlawful content.

§ 3. Products

1. The Products offered in the Store are food supplements within the meaning of the Polish Act of 25 August 2006 on food and nutrition safety. Food supplements should not be used as a substitute for a varied diet.
2. Each Product page contains the information required by law, including ingredients, the recommended daily dose and warnings. Please read this information before buying, in particular the warnings about caffeine content.
3. Products containing caffeine are not intended for children or for pregnant or breastfeeding women.
4. The Seller is obliged to deliver a Product that complies with the Contract.

§ 4. Placing orders and concluding the contract

1. Orders can be placed 24 hours a day, 7 days a week. You do not need to create an account.
2. To place an order, the Customer adds Products to the cart, provides the details needed to fulfil the order (name, email address, phone number, delivery address or selected InPost Parcel Locker), chooses the delivery and payment method, accepts the Terms and clicks the “Kupuję i płacę” (“Buy and pay”) button.
3. Before placing the order, the Customer sees the total price of the Products including taxes and the cost of delivery.
4. Clicking the “Kupuję i płacę” (“Buy and pay”) button means placing an order with an obligation to pay. The Contract is concluded when the Customer receives an email confirming acceptance of the order. This email contains the order details and the Terms.
5. The Seller may refuse to fulfil an order if the details provided by the Customer are incomplete or indicate an attempted abuse; the Seller will inform the Customer of the refusal without delay and refund any payments received.

§ 5. Prices and payments

1. Product prices in the Store are gross prices in Polish złoty and include VAT. Prices do not include delivery costs, which are shown during checkout.
2. If the price of a Product is reduced, the Seller also shows the lowest price of that Product in the 30 days before the reduction.
3. Orders are paid in advance. Available payment methods: [BLIK, instant bank transfer, payment card, Apple Pay, Google Pay] – via the payment operator [OPERATOR NAME, e.g. PayPro S.A. – Przelewy24 operator].
4. The Customer should pay for the order within 3 days of placing it. If this deadline passes without payment, the order may be cancelled.
5. Proof of purchase (receipt or invoice) is sent electronically to the Customer’s email address. Customers who want a company invoice should enter their invoice details, including the tax ID (NIP), when placing the order.

§ 6. Delivery

1. Delivery is available only within Poland.
2. Available delivery methods and costs:
   • InPost Parcel Locker – 9.99 PLN;
   • InPost courier – 14.99 PLN;
   • delivery is free for orders with a Product value of at least 100 PLN.
3. Orders paid by 1 pm (CET) on business days are dispatched the same day; orders paid later are dispatched the next business day. Carrier delivery usually takes 1–2 business days.
4. The Customer’s phone number is passed to the carrier so it can send delivery notifications and the Parcel Locker collection code.
5. The Customer should check the parcel on collection. If the parcel is damaged, we recommend drawing up a damage report with the carrier or reporting the damage in the carrier’s app. This is not a condition for filing a complaint.

§ 7. Right of withdrawal

1. Consumers and sole traders with consumer rights may withdraw from the Contract without giving any reason within 14 days of the day on which they (or a carrier designated by them other than the carrier chosen by the Seller) took possession of the Product.
2. Exception: under Article 38(1)(5) of the Polish Consumer Rights Act of 30 May 2014, the right of withdrawal does not apply to a Product supplied in a sealed package which cannot be returned for health protection or hygiene reasons if it was unsealed after delivery. This applies to food supplements whose individual package has been opened. Unopened packs can be returned under the rules described in this section.
3. To withdraw from the Contract, you must make a clear statement, e.g. by email to hello@revs.zone or by post to the Seller’s address. You may use the model form available on the page Returns and complaints, but this is not mandatory. To meet the deadline, it is enough to send the statement before it expires.
4. The Product must be sent back to: PADPACK, ul. Kolejowa 6, 05-119 Michałów-Reginów, Poland, without undue delay and no later than 14 days from the date of withdrawal. The Customer bears the direct cost of returning the Product.
5. The Seller refunds all payments received, including the cost of the cheapest delivery method offered, without undue delay and no later than 14 days from receiving the withdrawal statement. The refund is made using the same payment method the Customer used, unless the Customer agrees to another method that involves no costs for them.
6. The Seller may withhold the refund until it has received the Product back or proof that it has been sent, whichever is earlier.
7. The Customer is liable for any diminished value of the Product resulting from handling it beyond what is necessary to establish its nature, characteristics and functioning.

§ 8. Complaints – lack of conformity with the contract

1. The Seller is liable to Consumers and sole traders with consumer rights for any lack of conformity of the Product with the Contract that exists at the time of delivery and becomes apparent within two years, in accordance with the Polish Consumer Rights Act. For other Customers, warranty liability is excluded to the extent permitted by law.
2. Complaints can be sent by email to hello@revs.zone or by post to the Seller’s address. Please include your name, order number, a description of the issue, the date you noticed it and your request (repair, replacement, price reduction or withdrawal from the contract), and attach photos if possible.
3. If the Product does not conform to the Contract, the Customer may request a replacement (repair is usually not possible for a food supplement) and, in the cases provided for by law, a price reduction or withdrawal from the Contract.
4. The Seller responds to a complaint within 14 days of receiving it. If there is no response within this period, the complaint is deemed accepted.
5. The Seller bears the costs of replacement, including shipping costs.

§ 9. Out-of-court complaint handling and redress

1. Consumers may use out-of-court dispute resolution methods, in particular they may ask a municipal or district consumer ombudsman for help, apply to the regional Trade Inspection office to start mediation, or turn to a permanent consumer arbitration court.
2. Information about these options is available on the website of the Polish Office of Competition and Consumer Protection (UOKiK): prawakonsumenta.uokik.gov.pl. Using them is voluntary and requires the consent of both parties.

§ 10. Product reviews

1. Only Customers who have bought a given Product in the Store can review it. The Store checks this automatically based on the order history linked to the email address and shows a “verified purchase” label next to such reviews.
2. The Seller does not publish false reviews, does not commission them and does not distort Customer reviews. The Seller may decline to publish reviews containing unlawful or offensive content or content unrelated to the Product.

§ 11. Personal data

The Seller is the controller of Customers’ personal data. The rules for processing data and Customers’ rights are described in the Privacy Policy.

§ 12. Final provisions

1. Contracts concluded via the Store are concluded in Polish and are governed by Polish law. This choice of law does not deprive Consumers of the protection granted to them by provisions that cannot be excluded by contract. This English version is a translation provided for convenience; in case of any discrepancy, the Polish version prevails.
2. The Seller may change the Terms for important reasons, in particular changes in the law, payment methods or delivery methods. Orders placed before a change are governed by the Terms in force at the time the order was placed.
3. Matters not covered by these Terms are governed by Polish law, in particular the Civil Code and the Consumer Rights Act.