Here is a short guide to returning an order or filing a complaint. You will find the full rules in our Terms & Conditions (§ 7 and § 8).
Returns within 14 days
- You have 14 days from receiving your parcel to withdraw from the contract without giving a reason.
- Only unopened packs can be returned. REVS ENERGY is a food supplement in a sealed package. Once opened, it cannot be returned for health protection and hygiene reasons (Article 38(1)(5) of the Polish Consumer Rights Act). If you ordered a 3-pack bundle, you can return the packs you have not opened.
- You pay the cost of sending the parcel back.
- We refund the money, including the cost of the cheapest delivery option, within 14 days of receiving your statement, to the same account or card. We may wait with the refund until we receive the parcel or proof that it was sent.
How to return – step by step
- Email hello@revs.zonesaying that you are withdrawing from the contract and give your order number. You can use the model form below, but you don’t have to.
- Send the unopened packs back within 14 days to: PADPACK, ul. Kolejowa 6, 05-119 Michałów-Reginów, Poland.
- Once the parcel reaches us, we will refund your money.
Complaints
- If the product is damaged, doesn’t match your order or is defective, email hello@revs.zone. Give your order number, describe the problem, attach photos and tell us what you would like (replacement, price reduction or refund).
- We reply within 14 days.
- We cover the cost of justified complaints, including shipping.
- It’s best to report a damaged parcel to the carrier straight away (e.g. in the InPost app) – this makes things easier, but it is not a condition for filing a complaint.
Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
To: B&P Beata Padzik, ul. Kolejowa 6, 05-119 Michałów-Reginów, Poland, email: hello@revs.zone
I/We(*) hereby give notice that I/we(*) withdraw from my/our(*) contract of sale of the following goods(*) / for the supply of the following goods(*) / for the production of the following goods(*) / for the provision of the following service(*)
…………………………………………………………
Ordered on(*) / received on(*): ……………………
Name of consumer(s): ……………………
Address of consumer(s): ……………………
Order number: ……………………
Signature of consumer(s) (only if this form is sent on paper): ……………………
Date: ……………………
(*) Delete as appropriate.